How we got started

The company, formerly known as X-Gene IT Services was established in 2018 and headquarters in United Arab Emirates, Dubai with the goal of providing IT Support for Small to Medium Businesses who could not afford or didn’t need a full time IT staff as well as providing IT Solutions for Procurement consultants who are in the domain of Hospitality Industry globally.

Following the world COVID19 pandemic, a strategic decision was taken to move the company’s headquarters from UAE to Sri Lanka, which lead to establishment of X-Gene IT (Private) Limited in Colombo/Sri Lanka in 2021.

We found that too many IT companies used the complexity of IT issues to overcharge their customers or make them overspend on technologies they didn’t need. Other companies put their customer’s data at risk by failing to implement industry’s best practices. Way too often, the “IT guy” didn’t answer the phone leaving the business scrambling to find a solution for their IT problems.

After working directly with business owners, we realized they just wanted the IT to work and forget about it. They didn’t want to deal with all headaches associated with computers, they just wanted someone reliable to take care of their network, develop and maintain IT based solutions, protect their data and help them to make the right decisions when it comes to investing on IT.